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Choose location, dates, and vehicle class, then complete checkout. Your reservation is confirmed once payment authorization is successful.
Yes. You can create an account with the same email and manage future bookings and invoices from the portal.
The named renter must meet verification and payment requirements. Additional drivers can be added where eligible.
A booking is guaranteed once Rent2Go confirms the reservation and required payment/deposit authorization steps are completed.
The deposit secures against unpaid rental amounts, damage, missing items, fines, or contractual fees linked to your hire.
After return inspection and completion of post-rental checks. Release timing depends on your payment provider.
Yes, if post-rental items are identified, such as tolls, fines, damage, missing equipment, late return, or excessive cleaning.
Yes. Business bookings can use invoicing-compatible workflows and booking references for finance reconciliation.
You may be asked for driving licence, proof of identity, and payment card verification. Requirements can vary by vehicle class.
Only approved additional drivers listed on the booking are permitted to drive.
Yes. Rent2Go can refuse collection if verification, insurer, legal, or payment requirements are not met.
Some categories carry enhanced eligibility checks due to insurer and risk requirements.
No. Smoking and vaping are prohibited and may result in specialist cleaning and downtime charges.
Return fuel/charge level rules are shown in your booking terms. If lower than required, refueling/recharging charges may apply.
You should request an extension before return time. Unapproved late returns can trigger extra rental and admin charges.
Replacement and handling costs are chargeable because these are controlled fleet assets.
Ensure safety first, contact emergency services where required, then notify Rent2Go immediately and provide factual incident details.
Yes. All damage should be reported promptly so the branch can assess roadworthiness and claims handling.
Stop safely, follow roadside instructions, and contact Rent2Go support. Do not authorize major repairs without approval.
Not always. Liability depends on your booked protection, excess terms, and whether any policy breach occurred.
Yes, subject to the cancellation window and rate rules shown at checkout and in your confirmation email.
Yes, where availability allows. Price and deposit requirements may update depending on the new booking profile.
A no-show is when collection does not occur within the allowed period without an agreed extension or cancellation.
Refund timing depends on payment providers, but approved refunds are initiated promptly after cancellation approval.
The renter is responsible for charges incurred during the hire period, plus any contractual admin handling fees.
Yes, where legally required for road-use enforcement, toll administration, and regulatory compliance.
It covers processing, evidence handling, and authority communication associated with each notice.
If incurred during your booking, congestion, clean-air, and similar road-use charges remain the renter's responsibility.
Yes. Vehicle and operational telemetry may be used for safety, theft prevention, billing validation, and incident support.
Data is used to deliver bookings, verify eligibility, comply with legal obligations, and support customer service.
Use the Contact page and select a privacy-related subject so the request is routed correctly.
Contact support with booking details and issue summary. Rent2Go handles complaints under documented response timelines.
No questions match your current filter or search.